Tivox · Autonomous BPO

Data deletion instructions

How to request deletion of the information Tivox processes through Meta and WhatsApp.

If you are a Tivox business customer

  1. Disconnect the Tivox app from Meta Business Settings → Integrations → Connected apps.
  2. Write to apps@heurekaestudio.co from the administrator's email with your company name and the connected WhatsApp number.
  3. We will delete tokens, messages, appointments and associated logs within 30 days and send you a confirmation.

If you messaged a business that uses Tivox

Write to apps@heurekaestudio.co with your WhatsApp number and the name of the business. We will coordinate with that business (the controller of the conversation) to delete your messages.